| Saturday, 17 December 2011 |
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Well, I see it has been a little while since I posted here (other projects has been consuming so much time) and so much has been happening in my life. I left my full time job to become self employed and I am now making a living just from my web activities. My main site is White Dove Books. It is a personal development website that I have been working on for the past 7 years.
However, recently, I was asked by me previous company to teach their new ITIL Foundation course. As I am still in what I think of as a transition period, I was happy to agree. It was also interesting for me to see the changes between what we have hitherto been calling ITIL V3 and the current version, which is now officially ITIL 2011. So I thought I would make a quick post here to outline the differences.
Firstly, the changes are all minor. There are two 'new' processes: Design Coordination and Business Relationship Management. I say 'new' because they were not named as processes previously, but they were both already present in the V3 books. Other than that and a quick once over, with the intention of correcting the mistakes - some of the most glaring ought to have been very embarrassing for the authors and publishers alike - the most changed book is Service Strategy.
None of the concepts have changed at all, but many people struggled (myself included) with the Service Strategy volume. By the way, despite the way it was written, it was still my favourite book in the series. For me, it was the most useful publication and I genuinely think if I had understood some of the things in it sooner, I might have been further forward in my web business by now. Still, it needed an update and I am glad to see that it has now been completed.
So, we now have 28 Processes Officially:
Service Strategy - 5 Processes
Strategy Generation
Financial Management
Service Portfolio Management
Demand Management
Business Relationship Management
Service Design - 8 Processes
Design Coordination
Capacity Management
Information Security Management
Availability Management
Service Catalogue Management
IT Service Continuity Management (ITSCM)
Service Level Management
Sujpplier Management
Service Transition - 7 Processes
Transition Planning
Release and Deployment Management
Service Evaluation
Service Validation
Service Asset and Configuration Management
Change Management
Knowledge Management
Service Operation - 5 Processes
Incident Management
Problem Management
Request Fulfillment
Event Management
Access Management
Continual Service Improvement - 3 Processes
The 7 Step Improvement Process
Service Measurement
Service Reporting |
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ITIL Training
ITIL Foundation
ITIL Jobs
Service Desk
Service Management
posted by The White Dove Partnership @
23:34 |
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